What is multi-factor authentication (MFA)?

Multi-factor authentication(MFA) is a mechanism that strengthens security by requiring a one-time code issued by a smartphone app, or something similar, in addition to the password you have set. Motivation Cloud uses two-factor authentication, a form of multi-factor authentication.

Log in for the first time

① Check the Account Activation Email and click "Set your password"
Sender email address: MOTIVATION CLOUD<no-reply@motivation-cloudapp.com>
Subject: Account issued for Mr./Ms. ◯◯

② Enter a password that meets the requirements and click "Set"

• Enter between 12 and 72 characters.
• You must combine at least three of the following: uppercase letters, lowercase letters, numbers, and certain symbols (such as !@#$%^&*).
• You cannot set a password that contains your email address or a simple string (such as abcd... or 1234...).
• You cannot reuse the password you used most recently.

③ On the login screen, enter your email address and the password you set, then click "Log in"

④ Use your authenticator app to scan the QR code that appears
Scan the QR code using the authenticator app your company has adopted. From this point onward, support is available in Japanese only.

⑤ Enter the six-digit one-time code displayed in your authenticator app and click "Next"

⑥ Make a record of the backup codes that appear

Caution Backup codes are displayed only once, during initial registration, and cannot be displayed again. Be sure to make a record of them.

⑦ Select the "I have saved this code securely" checkbox and click "Log in"

Log in from the second time onward

① On the login screen, enter your email address and password, then click "Log in"

② Enter the six-digit one-time code displayed in your authenticator app and click "Verify" to log in
Check the six-digit code in the authenticator app your company has adopted. This screen is available in Japanese only.

Log in using a backup code

If you cannot use your authenticator app, you can log in using a backup code.

① On the login screen, enter your email address and password, then click "Log in"

② Click "Choose another authentication method"
From this point onward, support is available in Japanese only.

③ Click "Enter your backup code"

④ Enter a backup code you saved when you logged in for the first time and click "Login"

⑤ Make a record of the reissued backup codes

Caution Reissued backup codes are displayed only once and cannot be displayed again. Be sure to make a record of them.

⑥ Select the "I have saved this code securely" checkbox and click "Login"

If you cannot log in with multi-factor authentication

If you cannot use your authenticator app, for example because you changed or lost your device, and you have no record of your backup codes, your multi-factor authentication settings must be reset. After the reset, click "Log in and configure" in the email you receive and set up multi-factor authentication again.

Please contact the person in charge at your company to request a reset.

Email subject: "Your multi-factor authentication setting has been reset"